Terms of Service

Feb 27, 2025 · 4 min read

Pharcel Terms of Service

Effective Date: 2025-02-27

Welcome to Pharcel! These Terms of Service govern your access to and use of our website and mobile application (the “Services”). By using our Services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our Services.

1. Services Provided

Pharcel offers parcel delivery services, connecting businesses with couriers to transport parcels. Our Services include but are not limited to:

  • Parcel tracking and delivery management.
  • Courier payment processing for completed deliveries.

2. Eligibility

You must be at least 18 years old and capable of forming a legally binding contract to use our Services. By using our Services, you confirm that you meet these eligibility requirements.

3. Account Registration

To use certain features of our Services, you may be required to create an account. You agree to provide accurate and complete information during registration and to keep your account details up-to-date. You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account.

4. User Responsibilities

You agree to use our Services for lawful purposes only and not to:

  • Violate any applicable laws or regulations.
  • Impersonate any person or entity.
  • Engage in any activity that could damage, disable, or impair the functioning of our Services.

5. Payments and Fees

  • We process payments for couriers using the details you provide, including sort code and account ID for payment purposes only. We charge fixed percentage of the delivery price.
  • You are responsible for ensuring that your payment information is accurate and up-to-date.

6. Location Data

As part of our Services, we collect real-time location data from drivers while they are using the app. This data is essential for tracking deliveries and ensuring efficient routing and security. We do not collect location data from other users.

  • Location data is only used for the delivery process and is retained for 90 days before being deleted.

7. Privacy Policy

Your privacy is important to us. Our Privacy Policy outlines the types of data we collect, how we use it, and your rights regarding your data. By using our Services, you agree to our Privacy Policy. Please review our Privacy Policy for more information.

8. Use of Services

You agree that your use of our Services will be in accordance with the following:

  • You will not use our Services for any illegal or unauthorized purpose.
  • You will provide accurate and complete information when using our Services.
  • You will respect the intellectual property rights of Pharcel and others.

9. Data Retention

We retain user data only for as long as necessary to fulfill the purposes outlined in our Privacy Policy and comply with legal obligations. Location data is deleted after 90 days.

10. Termination

We may suspend or terminate your access to our Services at our discretion, without notice, for any reason, including if we believe you have violated these Terms.

11. Disclaimers and Limitation of Liability

Our Services are provided “as is” without any warranties, express or implied. We do not guarantee that the Services will be error-free or uninterrupted. To the extent permitted by law, we disclaim all liability for any damages arising from your use of our Services.

12. Indemnification

You agree to indemnify, defend, and hold harmless Pharcel, its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of our Services or your breach of these Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which Pharcel operates.

14. Modifications to These Terms

We may update or modify these Terms at any time. Any changes will be posted on this page with a revised “Effective Date.” Continued use of the Services after any changes signifies your acceptance of the updated Terms.

15. Contact Us

If you have any questions about these Terms, please contact us at:

Pharcel
Email: pharcel@pharcel.com