Privacy Policy

Feb 27, 2025 · 3 min read

Privacy Policy

We take your privacy seriously at Pharcel. This section provides information on the personal data we collect, how we use and share it, and your rights regarding your data. By using our website and services, you agree to our Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect the following personal information from you:

  • Name, email address, and phone number (provided during registration).
  • Payment and banking details for processing driver payments. These include only sort code and account ID to send money to couriers, not to charge money.

b. Location Data

We collect drivers’ real-time location data while the App is in use. This is necessary for:

  • Tracking deliveries and ensuring efficient routing.
  • Providing accurate delivery updates to businesses.
  • Enhancing security and verifying delivery completion.

Note: Location tracking is active only while you are logged into the App and using it for delivery tasks.

2. How We Use Your Information

We use your information for the following purposes:

  • Service Delivery: To track and facilitate parcel deliveries.
  • Payment Processing: To ensure accurate driver payments.
  • Compliance: To comply with legal obligations, including safety and insurance requirements.
  • Support: To provide customer support and resolve issues.
  • Improvements: To analyze usage and improve our App.

3. Sharing Your Information

We do not sell user personal information. However, we may share your data in the following cases:

  • With Businesses: Location data is shared with the business sending the parcel for tracking and delivery confirmation.
  • With Service Providers: For payment processing, hosting, or technical support services.
  • Legal Compliance: If required by law, court order, or to protect rights and safety.

4. Data Retention

We retain user data only as long as necessary for the purposes outlined in this policy, including meeting legal, tax, or regulatory requirements. Location data is deleted after 90 days.

5. User Rights

Depending on your location, you may have the following rights:

  • Access and review your personal data.
  • Request correction or deletion of your data.
  • Opt-out of certain data processing activities.

Contact us at pharcel@pharcel.com to exercise your rights.

6. Security

We implement industry-standard security measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Location Tracking

Why We Collect Location Data

We collect location data only for service functionality, specifically for tracking deliveries and ensuring driver safety. Drivers are tracked only during working hours to ensure parcels are delivered. We do not track other types of users.

8. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by updating the “Last Updated” date and, where appropriate, providing additional notice via email.

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